The couple were moving from England to Nashville on Dec. 1 and were planning on having their five-year-old rescue dog fly in the cargo hold of the same flight.
However, IAG Cargo, which manages the transport on behalf of British Airways, accidentally loaded the carrier onto a flight to Riyadh, the capital of Saudi Arabia. The whole flight, the couple could not even imagine that their beloved animal was not flying with them.
And so they arrived in Nashville.
After realizing that the dog had been loaded onto the wrong plane, the man demanded a photograph proving that the pet was alive. The photo was organized, on it the dog, alive and unharmed, looked out of the cage.
After a short time, incomprehensible features of the animal's behavior were sent to appear. Spouses claim that it is traumatized by everything experienced. After arriving in Saudi Arabia, the poor dog had to be driven back to Heathrow before being loaded onto the third flight to Nashville.
In total, she traveled for about 60 hours before being reunited with her owners.
Then the problems started. The first time they tried to leave a trained dog in a new home, he tore his kennel in just ten minutes. The next time a wooden door was gnawed through, the dog whined all the time. So now he can't be left alone even for a minute.
The owner of the family says he is now working with a pet behaviorist to help calm the animal's anxiety. He is currently given sedatives three times a day.
An IAG Cargo spokesman apologized for the incident and assured the couple that “every dog that travels long distances with transfers is repeatedly checked and water bowls are constantly replenished.
After returning to Heathrow, the dog was taken to a special animal reception center, where the staff “took care of him, allowing him to stretch his legs and get enough water before further travel.”
British Airways offered 50,000 frequent flyer award points as compensation, but the offer was rejected by those affected. Instead, they are urging the airline to cover a range of costs, including veterinary fees and behavioral therapy, that could top $10,000.